Refund policy

Returns

We accept returns within 14 days of delivery on unused items in their original condition and packaging.

Because many irrigation products are installed into systems, we cannot accept returns once items have been:

• Installed
• Used with water or pressure
• Altered in any way

How to Return

To request a return:

1. Contact us with your order details
2. We’ll confirm return eligibility
3. Return the item securely packaged

We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Faulty or Incorrect Items

If you receive a faulty or incorrect item:

• Contact us within 48 hours of delivery
• Include photos where possible

We will arrange a replacement or refund as quickly as possible.

Compatibility & Ordering

It is the customer’s responsibility to ensure:

• Product compatibility with their system
• Correct sizing, fittings, and pressure requirements

If you’re unsure before ordering, contact us — we’re happy to help.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of inspection.

Shipping costs are non-refundable unless the item is faulty or incorrect.

Return Costs

• Customers cover return shipping
• We cover costs for faulty or incorrect items

Need Help?

If you’re unsure about a product before purchasing, we strongly recommend contacting us — this avoids ordering incorrect fittings or components.